• Key Operators
• Training For All Users
• Copier vs. Duplicators
• Handling of Copiers / Duplicators
• When To Call For Service

Key Operators

Every Site and Department should have a minimum of one KEY OPERATOR, preferably two. A key operator should be someone who can be available when a problem arises with a machine. This person should be fully trained on the operation of the machines they are listed as key operators.

Training For All Users

In order to maximize the capabilities of each machine, all users should be trained on the proper use of each machine they have access to at each site or department.

Copiers vs. Duplicators

The monthly maximum copies allowed for a particular model copier should not be exceeded. If you do not know your monthly maximum copy allowance, please email the Purchasing Department at purchasing@wccusd.net. Copiers should be used for quantities of up to 100 copies, and when collating (if equipped) is required. To maximize the life of a copier, it is recommended to spread out the work among several copiers.

Duplicators should be used when the copy needs to exceed 100 (single) copies or more. It is more economical to utilize a duplicator when the need for copying exceeds 50 copies. A duplicator has a longer life expectancy than a copier.

Handling of Copiers / Duplicators

Copiers and Duplicators are sensitive electronic pieces of equipment. Forcing and slamming lids and doors will only damage and shorten the life of the machine. Call for service when the key operator is unable to solve a problem. Do not attempt to solve a problem with a machine if you are not trained to do so. Proper care in using the copier will extend the life of the copier and duplicator.

When To Call For Service

Please refer to Section P-017 of the Purchasing Department procedures when needing servicing on your copiers and duplicators. You may email a service request to info@aaoffice.com when the key operator is unable to resolve an existing problem with your machine. Trying to repair a problem when not properly trained may result in damage to your copier.