How to Submit HelpDesk Request

Log in to your Chromebook Chrome browser
Ensure you are signed into your WCCUSD Google account in Chrome. 

Visit the WCCUSD Helpdesk portal
Go to https://helpdesk.wccusd.net in your browser. 

Sign in to Incident IQ

• You’ll see a “Sign in” button in the top-right corner.

• Click it to log in with your district credentials. Once signed in, your name will appear there.

Click “Submit a request”

• After signing in, locate and click the “Submit a request” link.

• This will open the ticket submission form. 

Fill out the ticket form

• Describe your issue clearly — hardware (e.g., Chromebook), software, account access, etc.

• Include relevant details like student/staff name, grade, device serial number, room location, and desired resolution.

• (Optional) Attach screenshots or photos to clarify the problem. 

Submit your ticket

• Once the form is complete, click “Submit” to create the ticket.

• Consider bookmarking the “Submit a request” page for easy future access.